FAQ

Here, we tried to answer as many questions as we thought of - if you can’t find an answer to your question here, reach out to us and we’ll do our best to assist you in a timely manner.

Questions answered so far:

Help, my toy won’t turn on!?

Most rechargeable toys need to be given a full charge before use, so let the toy charge to completion before using it for the first time. 

Some battery-operated toys have a paper slip in the battery compartment to protect the batteries that come with the toy, and it’s easy to mistake this for a defect. Make sure you’ve inspected the batteries and screwed the cap on tightly.

If there is an information booklet, please refer to it before contacting us.

Help, I don’t like my toy!!

 We’re sorry to hear that! The toys we sell are of great quality and are body-safe, however, we can account for personal preferences. Often, finding a perfect toy is a matter of trial and error. 

Make sure to check the Practical use tips in our listings to find all the ways your toys can be used, if not sure, reach out to us!

How do I clean my sex toy?

Check the link below in the product description to find the specific info you’re looking for, or read the How do I clean and maintain my sex toys?

Shoud I share my sex toys?

If you decide to do so, make sure to properly disinfect the toy after using it. Putting a condom over is also a great thing to do to prevent the transmission of STIs. It also makes clean-up easier.

Is there a legal age for me to order from your store?

Yes, by U.S. law - you have to be at least 18 to order from us.

Is your shipping and billing discreet?

Yes, both of those are discreet. On your bank statement, you will see THE RUMOR LAB LLC and if you want to see how we ship, read the shipping info article.

Help, I did not receive my full order?!

Sometimes, the products are shipped from two different locations to either speed things up or because of inventory amounts - in those cases, your order may arrive in two separate packages. If you received only the first part of your order, the next part will arrive shortly.

If you think something is off and this is not the case, please reach out to us. We will sort it out as soon as possible.

Help, I lost the charging cable -.-

If you’ve broken or misplaced a charger, there are ways of replacing it. We recommend contacting the brand or manufacturer directly - or reach out to us and we will tell you what are the next steps!

Can I shove this up my ass? 

Please refer to Practical use tips which almost every product in our shop has.

However, do not insert anything anally unless it has a stopping point or a strong cord to pull it out. 

No, Kegel balls don’t have a cord that’s long enough.

Read How to recognize anal safe sex toys?

The Sex Shed is not responsible for medical injuries that are a result of a misuse of a toy.

Can I use my toy in the water?

• Waterproof means you can even submerge it
• Splash-proof means shower is okay
• If the toy is connected to the outlet, stay away from the water

Do you offer gift cards?

Yes, see here.