For health and safety reasons, The Sex Shed does not accept exchanges or returns of any products - all sales are final. Even if the product you purchased is still sealed and in its packaging and has never been opened, we are still unable to accept any returns.
Since we cannot accept returns of any kind, we urge you to do the research before you buy.
We are always looking to help you with any questions you might have around a specific product, or more of them and on helping you decide if it would be the right pick for you. You can find Luka on the Discord channel if you’re interested in casual chat, or reach out to us at firstname.lastname@example.org.
Damaged or defective product
While we can’t process returns, if your purchase is damaged or defective upon receipt, we will grant an exchange for the same exact product up to 10 days from the date it was delivered.
If for some reason we are sold out of the specific item, store credit for the amount paid will be issued.
The only time we can exchange the product is if it does not work, when you first receive it - not liking it is unfortunately not acceptable grounds for a damage or defect exchange.
When you email us, please send an exact description of the problem, the order number and a photo or video of the product and problem.
We will determine whether the product is eligible for exchange and if so, we will send you instructions on how to send it back. It will include exact instructions on how to send the product back to us or in certain cases Sometimes but rarely we might have you dispose of the item.
Once the item has been returned we will do an inspection. If there is evidence that the item has been tampered with, previously used, or replaced with an old or different item, we have the right to refuse a replacement.
If we authorize a return, we will send you an exact replacement of the toy in question. You will not be able to choose a different product, size or color. If for some reason we do not have the exact product or it has been discontinued, we will send you a store credit to buy whatever you wish.
There are no circumstances where you will receive a refund.
Do not send it back before we tell you to do so.
Product stops working
If your product stops functioning within 30 days of receipt, and you have not done anything unusual to cause the product to stop working, please contact email@example.com to request an exchange for the same item. Please make sure to include all accessories and packaging in order for the exchange to be issued. In the event that we are out of stock of the specific item, a store credit will be issued for the full price paid.
If your product stops functioning after 30 days, and you have not done anything unusual to cause the product to stop working, you may be eligible for repair or replacement from the manufacturer
Color and size differences
It’s possible but highly unlikely that due to differences in screens, colors may be different than you expect. Although we’re doing best to inform you of such things, The Sex Shed is not responsible for those differences.
Same goes for the differences in sizes due to mismeasurement or misproduction.
If you find these are way off, please contact us so we can contact the manufacturer. We are still not able to offer refunds or exchanges but we can see if they’re going to allow it.
If you believe we have shipped you the wrong product, do not open the product package. Take a picture of the product and email us, also make sure you tell us your order number in the email.