LELO Bruno

General care

• Toys are for the most part very durable, however, sharp objects, falling from a height, … can still damage the toy. Please be mindful of that.

Cleaning

• Wash your toy using antibacterial soap - thoroughly.
• Wash before and after each use.
• Do not use harsh cleaning solutions as they might damage your toy.
• Pay attention to if the toy can be submerged in the water completely or not. Be careful with the toys that have electronic parts.

Usage

• We recommend using a lubricant - always. Water lubes are the best.

Storage

• Wash and dry your toy before storing it. We also recommend you dry your toy manually, do not let it air dry.
• Store your toy in a cool, dry place. 
• Preferably, in a way so it doesn’t touch other toys and out of direct sunlight. Toys made from platinum-cure silicone can be stored together.
• Keeping your toy in a satin or cloth fabric or bag is also recommended.

TPR TPE material note

• Penis toys such as strokers and masturbators are often made from TPR/TPE. While those are body-safe materials, they're also porous materials - meaning that material has microscopic holes in which bacteria can stay and live.
• You should pay extra attention to cleaning and drying those toys, and also you should pay attention smells and color changes. If that happens, you should throw out your toy.
• Recommended use time is 6 to 8 months, with proper care.

If you have questions or concers about how to take care of your toy, please reach out at the email listed below or join Discord channel and ask there. 

Here's what you need to know about how we ship our packages!

Rates

• Free shipping - over $99
• Standard rate - $8
• Priority rate - $20

The standard rate for shipping is $8, and you will get your products in 4 to 6 days. 

Priority shipping costs $20 and you’ll get your products in 2 to 4 days.

If you spend $99 or more, you’ll qualify for free shipping (+you’ll also get The eBook of kinky sex ideas). In this case, we ship the economical way, and you’ll get them in 4 to 6 days.

Other info

We are not always sending packages with the same company, since the shipping prices and times are highly variable. We calculate what’s the best at the given moment.

It’s also possible that we send your packages from two different warehouses, depending on availability, location, delivery time, and several other factors.

All orders ship within 2 business days, however, because of the recent COVID-19 restriction put on many US states, it may take up to 5 business days for your shipment to be sent. Our warehouses are working with minimal staffing and following diligent safety precautions. There are also significant delays in shipping right now. While we will do everything we can to assist you, we are not responsible for delays in receiving your package. 

You will receive a tracking code once your shipment has been shipped.

Important

Please confirm your shipping address before you check out. We are not liable for product shipping once it has left our facilities.

We cannot help you if...

• If you are no longer at the address when the package arrives,
• if you are not there to receive it at your home or elsewhere,
• if you do not claim it in time from a shipping facility.

Products returned to us from failure to claim or bad addresses will be returned into inventory automatically. You will be charged for shipping plus a 20% restocking fee with a minimum of $10.

The rest will be returned to you as a credit you can use in store. If you would like the product, you will have to place an order again. We cannot offer you free shipping on the returned product if the order is under $99.

You must be 18 to order from The Sex Shed. By using our site, you're confiming you're of age.

In case of any questions, please reach out to us at the support email address listed below.